Refund policy

Last updated: May 16, 2026

At GRANITIS HOLDINGS, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Period

We accept returns within 30 days of delivery.

Eligibility for Returns

To be eligible for a return:

  • Items must be unused, undamaged, and in their original condition
  • Items must be returned in their original packaging
  • Proof of purchase (order number or receipt) is required
  • Returned products must not show signs of use, installation, or damage caused by improper handling

Eligible items may be returned within the return period unless otherwise stated on the product page.

Free Return Shipping

We offer free return shipping on approved eligible returns.

There are no restocking fees.

Return Process

To request a return, please contact us at contact@granitisholdings.online within 30 days of receiving your order.

Once your request has been reviewed and approved, we will provide return instructions.

Please do not return items without contacting us first.

Refunds

After receiving and inspecting your returned item, we will notify you of the refund approval status.

If approved:

  • Refunds will be issued to the original payment method
  • Refunds are typically processed within 5–10 business days, depending on your payment provider
  • Original shipping fees (if any) may be refunded where applicable

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include clear photos of the item and packaging.

Where applicable, we will offer either:

  • A replacement item, or
  • A full refund at no additional cost

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Personalized or custom-made products
  • Clearance or final sale items (if stated on the product page)
  • Items damaged due to misuse, improper installation, or customer negligence

Contact Us

For any questions regarding returns or refunds, please contact us:

GRANITIS HOLDINGS
Website: granitisholdings.online
Email: contact@granitisholdings.online
Phone: +44 7828 791869
Address: Unit 681, Ground Floor, Capital House, 61 Amhurst Road, London, E8 1LL, United Kingdom